Legal
Privacy Policy
KŐ Natural Stone (“we,” “us,” or “KŐ”) values your privacy. This policy explains what information we collect when you visit konaturalstone.com or get in touch with us, how we use it, and the choices you have over it.
Information we collect
Information you give us
When you contact us, request samples, place an order, or fill out a form on our site, you may share information with us, such as your name, contact details, project information, shipping or billing addresses, and any notes or files you choose to send.
Information we collect automatically
When you visit konaturalstone.com, we and our service providers collect basic usage and device information, including pages viewed, time on site, browser and device type, IP address, and referring website, along with cookies and similar technologies that let the site work properly and help us understand how visitors use it.
We also record the words you type into the search on our site, together with how many results came back and which result you opened. We use this to find the stones and answers people look for and cannot find, so we can add them. Search terms are not linked to your name or contact details, so please do not type personal information into the search box.
How we use your information
We use the information we collect to:
- Respond to your inquiries, send samples, prepare quotes, and process orders.
- Coordinate fabrication, shipping, and follow-up on your project.
- Send occasional emails about new stones, project inspiration, and KŐ news (you can unsubscribe at any time).
- Improve our website, products, and customer experience.
- Comply with legal obligations and protect our business interests.
How we share your information
We do not sell your personal information. We share it only when needed to run our business:
- Service providers — trusted partners that help us host the site, manage customer relationships, process payments, send email, ship products, and measure marketing performance.
- Legal and safety — when required by law, court order, or to protect the rights and safety of KŐ, our customers, or the public.
Cookies and tracking
Cookies are small text files stored in your browser. We use them to keep the site working properly, remember your preferences, and understand how visitors find and use konaturalstone.com.
We use two third-party tools, both from Google:
- Google Analytics tells us how the site is used: which pages people visit, how they got here, roughly where in the world they are, and what they search for. It helps us decide what to build and what to write. You can opt out of Google Analytics on every website you visit by installing Google’s browser add-on.
- Google Ads measures whether our advertising reaches people who are actually looking for stone. You can manage how Google personalizes the ads you see at My Ad Center.
We do not use these tools to identify you personally, and we do not sell your personal information to anyone.
Most browsers let you refuse or delete cookies through their settings, and the site will still work, though some features may behave differently. If your browser sends a Global Privacy Control or similar opt-out signal, we honor it.
Data retention
We keep your information only as long as we need it for the purposes described above and to meet our legal recordkeeping obligations.
Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction of any information that’s inaccurate.
- Request deletion of your information, subject to our legal recordkeeping obligations.
- Opt out of marketing emails. Every marketing email includes an unsubscribe link, or you can email us directly.
- Lodge a complaint with your local data-protection regulator.
To exercise any of these rights, contact us using the details below.
Children’s privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information about a child, please contact us and we will delete it.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.
Changes to this policy
We may update this policy from time to time. When we do, we’ll change the “Last updated” date at the top of the page and, if the changes are significant, we’ll let you know via email or a notice on the site.